Return and Refund Policy

At josuemckown, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or needs. That’s why we offer a worry-free, no-fee return and exchange policy designed to give you complete confidence when shopping with us.

This Return and Refund Policy outlines the terms, conditions, and procedures for returning and exchanging products purchased through https://josuemckown.store, in accordance with best practices and U.S. consumer protection standards.

1. 30-Day Free Returns and Exchanges

We offer a 30-day return and exchange window starting from the date you receive your item. During this period, if you are not fully satisfied with your purchase, you may return or exchange it — no questions asked and with no restocking or handling fees.

Products must be returned in their original condition:

• Unused

• Unwashed

• In the original packaging

• With all original tags, manuals, and accessories included

2. Who Pays for Return Shipping?

To maintain transparency, here’s how return shipping costs are handled:

• If the return is due to our error (e.g., wrong item, damaged item, defective product), we will cover the full return shipping costs.

• If the return is due to customer reasons (e.g., changed mind, ordered the wrong size), the customer is responsible for return shipping costs.

For exchanges, we will cover the shipping cost of sending the replacement item once the returned item is received and approved.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer support within 30 days of receiving your order.
   You can reach us at:

   • Phone: +1 (323) 900-8080

   • Email: [[email protected]] Please include the following in your message:

   • Order number

   • Reason for return/exchange

   • Photos of the item (if damaged or incorrect)

2. Our team will respond within 1–3 business days with a return authorization and instructions.

4. Refund Process

Once we receive your returned item and inspect its condition, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used during purchase (PayPal, Visa, or MasterCard).

You will receive a confirmation email once your refund has been successfully processed.

5. Items Not Eligible for Return

For hygiene and safety reasons, certain items may not be eligible for return, such as:

• Used or damaged products not due to our fault

• Personalized or customized items

• Clearance or final-sale items (clearly marked on product page)

If you’re unsure whether your item qualifies for a return, feel free to contact us before sending it back.

6. Damaged or Defective Items

If you receive a product that is defective or damaged during shipping, please notify us within 7 days of delivery. We will prioritize such cases and offer either a full refund or a replacement item at no extra cost.

7. Return Address

All approved returns should be sent to our U.S. address:

josuemckown Returns Department
189 The Grove Dr, Los Angeles, CA 90036, USA

Please do not send items without prior authorization, as this may delay your refund or result in refusal of the return.

8. Our Commitment

We believe that easy, fair return policies build trust and long-term relationships. By offering 30-day free returns, no restocking fees, and clear contact options, we hope to provide you with the confidence and flexibility you deserve.

If you have any questions, we’re here to help.

Contact Us:
Phone: +1 (323) 900-8080
Email: [[email protected]] 

We’re committed to making sure you love every item you buy from josuemckown. If not, we’ll make it right.